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  • Piotr Soroka

Nunatak Capital has invested in SentiOne SA - AI Customer Service Automation

The latest investment of Nunatak Capital will allow SentiOne to facilitate international expansion of their market-leading conversational AI technology.


- The main goal of Nunatak Capital and SentiOne is to strengthen the company's position as a leader on the Polish market and expand to international markets in banking, insurance and telco sectors. Only in 2020 SentiOne reported 70% growth year on year thanks to their successful commercialization of chatbot and voicebot products. The plans for further development are equally ambitious - says Piotr Ciżkowicz, Managing Partner of Nunatak Capital and Associated Professor at Warsaw School of Economics.


SentiOne has been recognized in many rankings, receiving awards such as EY Entrepreneur of the Year, Deloitte Technology Fast 500 EMEA or Top 20 Scaleup in Europe. Following the stellar growth, in 2021 the company plans to open a new office in Dubai to facilitate AI adoption in MENA region, thanks to the strategic partnership with Seed Group - owned by Sheikh Saeed bin Ahmed Al Maktoum, a member of the Dubai royal family and founder of Emirates airlines.


– Nunatak Capital decided to invest in SentiOne due to the very advanced technology using machine learning algorithms and a strong team working on product development (two thirds from a team of nearly 100 people). We will continue to develop this competitive advantage, also with the support of data science experts from Nunatak Capital and additional funds for R&D (PLN 18.8 million grants obtained this year). This is in line with our strategy of investing in data-driven companies that build their value in this field – says Przemysław Szufel, PhD, Managing Partner of Nunatak Capital.


Founded in 2011, SentiOne supports brands with AI-powered customer service automation. The solutions range from online listening and fully-integrated customer contact centres to new-generation conversational bots. The team of world-class professionals, engineers, and analysts has been recognised by many awards, such as EY Entrepreneur of the Year and Deloitte Technology Fast 500 EMEA and Top 20 Scaleup in Europe. The backbone of SentiOne’s product is AI technology built in cooperation with top European universities. Using datasets from social listening, SentiOne’s system can achieve high accuracy in processing conversations from any field. This allows developing exceptional conversational bots (both in text and voice channels). SentiOne solutions have been used worldwide by brands such as Procter&Gamble, McDonald's, Nike, Unilever, Beiersdorf, Tesco, Starcom, Mindshare, Mediacom, Saatchi&Saatchi, and many others.


Nunatak Capital is a private Venture Capital fund that invests in a deal-by-deal model in companies that build their value through the use or creation of Data Science tools.


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